Sr Manager of Account Management - SaaS - Hybrid Boston

• Lead a team of Account Managers supporting SMB and mid-market accounts to achieve renewal and expansion targets.
• Optimize the end-to-end sales process to drive efficiency and consistent attainment of goals.
• Establish structure and accountability while empowering team ownership and autonomy.
• Manage a high-performing account sales engine, including operating model, cadence, KPIs, and forecasting.
• Provide daily coaching and mentorship; actively support deal strategy, prioritization, and execution.
• Recruit, onboard, and develop top talent; drive performance through coaching, training, and incentives.
• Execute retention and expansion strategies to exceed revenue targets.
• Own revenue performance in a high-volume, fast-paced environment.
• Implement best practices, training, and process improvements to enable success.
• Build dashboards and reporting to support data-driven decisions and pipeline visibility.
• Maintain accurate forecasting and ensure high-quality CRM data and adherence to sales methodologies (e.g., MEDDPICC/MEDDPIC).

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