We are seeing an increase of contract and temporary hires during COVID, as these individuals require less training while working from home and can hit the ground running. The industry is not experiencing a significant number of layoffs, except for in the very junior or very senior talent pools. As such, we do not see many opportunities for junior hires, but instead more thoughtful and strategic hires. Companies which require candidates to go into the office more often were more likely to have higher turnover as candidates now strive for more flexibility.

We know that attracting and securing top talent will be fundamental in the next steps for all businesses, building upon organizational change and transformation to thrive in 2021. To support our customers in developing the teams they need for success and finding the right roles to drive their careers forward, we have divided this guide into two areas of focus:

Recruiting, talent trends, and skills

As part of our comprehensive market overview, we highlight the competitiveness and current processes of hiring in Operations & Front Office, where talent is looking for roles and the breakdown of the availability of talent, as well as the key skills for these functions and emerging soft skills across the US.

Salaries in Operations & Front Office

With competition for the best talent remaining fierce, we break down the average salaries for the most advertised roles, looking at regional trends and fluctuations. More than ever, understanding salary expectations and market rates is key to future-proofing your talent pipeline and understanding your professional worth in the current landscape.   
 

Register now for access:

IMPORTANT: By submitting your email address and any other personal information to this website, you consent to such information being collected, held, used and disclosed in accordance with our PRIVACY POLICY and our website TERMS AND CONDITIONS.