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The Business Applications Engineer will be responsible for delivering all IT applications and solutions for the business.
The Head of Identity Access Management and Regional IT Operations is responsible for global Identity Access Management and the overall day to day IT Operations for the firm in the US.
This role is suitable to an individual with strong ITSM/ITIL skills to uplift the IT Support Helpdesk/Incident and Problem Management within the NY IT Operations team. Additionally, this role would also have a strong and reasonably broad technical skillset from Network to EUC, to allow for better autonomous handling of incidents and problems and being less reliant on Australian based teams and service providers.
This role sits in the Network & End User Support team, within the Data Center and Infrastructure & Operations Department.MANDARIN SPEAKING CANDIDATE IS HIGHLY PREFERRED!THIS IS AN ON-SITE POSITION (5-days per week)
You will provide efficient and valuable support services to clients through email, phone, and video. It consists of both business and technical support where effective communication is a key part of the role. The technical client support team provides 24x5 support and advisory services and is the primary point of contact for all technical and business related issues.
Manage client SSO projects, coordinating meetings and technical planning, while also overseeing Okta implementation and troubleshooting.Additionally, provide first-level support as a Subject Matter Expert, enhancing processes and handling legacy SSO issues and maintenance.
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